Arriving at a hospital can bring a mix of emotions, and Aultman aims to make your time there as comfortable and informed as possible. Think of this as a friendly chat, a way to get acquainted with what's available to you and your loved ones during your stay.
From the moment you're welcomed, the goal is clear: a positive experience. This guide, tucked away in your folder, is designed to be your go-to resource. It's not just about the essentials; it's about feeling supported and connected. And if you're curious about health topics or hospital services, don't forget the video on-demand system – it's a treasure trove of information. Should any questions pop up that aren't covered here, please, don't hesitate to ask your healthcare team. They're there to help.
Aultman is committed to inclusivity, making sure everyone feels respected and cared for. They strictly adhere to federal civil rights laws, meaning no one is excluded or treated differently based on race, color, national origin, age, disability, sex, sexual orientation, or gender identity/expression. It's about treating everyone with dignity.
Communication is key, and Aultman offers free assistance if you need it. Whether English isn't your first language, or you have hearing, visual, or verbal/academic/alphabetical disabilities, they have services to bridge any gaps. Just let a team member know what you need.
When you need assistance, the patient call system is your direct line to nursing staff. A simple press of the red 'nurse' button on the terminal by your bed connects you. You can speak and be heard through the speaker, and the terminal often controls your TV and even bedside lighting. It's designed for your convenience.
Mealtimes are also carefully managed. Your doctor will determine your diet, and the nutrition services team will be notified. Hot meals are served daily – breakfast between 7:30 and 9 a.m., lunch from 11:30 a.m. to 2 p.m., and dinner from 4:30 to 6:30 p.m. Food orders are typically taken a day in advance. It's important to mention any food allergies, intolerances, or special requests. Doctors often adjust diets, and you'll be kept informed. Plus, clinical dietitians are available to educate you and your family about your dietary needs, both during your stay and after you return home. You can even access patient menus by scanning a QR code – a modern touch for a traditional need.
Beyond the physical, Aultman Spiritual Care is available 24/7, offering emotional and spiritual support to patients and families, regardless of religious beliefs. Chaplains are trained listeners, providing a comforting presence. They can also provide religious literature. To connect with them, or to have your faith community notified of your stay, call 330-363-6402. Two chapels are also available for quiet reflection.
When it comes to valuables, Aultman advises speaking with your caregiver about secure storage. This includes cash, credit cards, jewelry, and other items of monetary or personal significance. Valuables can be stored in the hospital safe at Security, with a clear check-in and check-out process. It's a good reminder that Aultman isn't responsible for items left unsecured in patient rooms.
Staying connected is easy with Aultman's wireless network. Simply select 'Aultman Guest' on your device and accept the terms. And for staying in touch via phone, incoming calls are directed to 330-363 plus your 4-digit room number (add a '0' if your room number is only 3 digits). If you prefer uninterrupted rest, you can block calls by dialing 1-2-0.
