It's that time of year again when the skies get a fresh evaluation, and the esteemed travel blog, The Points Guy (TPG), has just unveiled its much-anticipated 2025 rankings for the best airlines in the United States. This isn't just about who flies where; it's a deep dive into what truly makes an airline stand out, considering everything from whether your flight will actually leave on time to how you're treated once you're on board, and yes, even how much it all costs.
For the seventh consecutive year, Delta Air Lines has managed to hold onto its crown. It's a remarkable feat, especially in an industry that's constantly shifting. TPG's assessment is pretty thorough, looking at things like flight reliability – a big one for anyone who's ever been stranded – how well they handle baggage and assistance, and the sheer reach of their routes, both domestic and international. But they don't stop there. They also dig into what matters most to us travelers: the value of frequent flyer miles, the perks and prices of airport lounges, how family-friendly an airline is, and the availability and cost of in-flight Wi-Fi. While other airlines might win in specific categories, like perhaps a cheaper fare or a more lucrative loyalty program, Delta's consistent, all-around strong performance across the board is what keeps them at the top.
This year's rankings also brought some interesting shifts. United Airlines has climbed impressively to the second spot, showing notable improvements in flight punctuality and the overall passenger experience. Southwest Airlines has made a particularly strong leap, landing in third place. Their claim to fame? The lowest flight cancellation rate in the industry for 2024, coupled with their long-standing reputation for no hidden fees and, of course, free checked bags. This has always been a huge draw for budget-conscious travelers. However, TPG does offer a gentle caution: recent changes, like introducing checked bag fees and tightening up some passenger-friendly policies, could potentially impact their standing next year.
Another airline making a comeback is Hawaiian Airlines. After facing significant operational challenges in 2023, particularly due to the Maui wildfires, they've bounced back with impressive reliability in 2024, which has clearly boosted their overall ranking this year. On the flip side, American Airlines has seen a noticeable dip, falling three spots to seventh place, now only ahead of a few ultra-low-cost carriers. This slide suggests some underlying issues, perhaps in profitability or the premium cabin experience, that are impacting their overall score.
For travelers planning their journeys, these rankings offer a valuable compass. They remind us that while headline-grabbing deals are tempting, the consistent delivery of a good travel experience – from booking to arrival – is what truly defines the best airlines in the skies.
