It's always a bit of a mixed bag when you dive into customer reviews, isn't it? You're hoping for glowing testimonials, but often, you find a more nuanced picture. Take, for instance, the feedback surrounding Ramna Balti House. One diner, writing back in April 2019, found the service rather abrupt and the curry itself lacking in depth and pleasantness, describing its texture as 'very smooth' – not usually a compliment for a curry. The lager, too, was deemed 'off.' On the brighter side, the naan and chips earned a nod of approval, but ultimately, the experience wasn't one that would draw them back.
Another review paints an even starker picture. This diner felt transported back in time, describing the establishment as 'grubby and tired,' even humorously imagining a character like Del Boy from 'Only Fools and Horses' in a corner. The starter, a chicken and paneer shashlik, was described as lukewarm and unmarinated, with the paneer seemingly microwaved and doused in sauce. The lamb balti, the main event, was deemed 'the worst I ever had,' with the lamb itself being described in rather unflattering terms. Beyond the food, there were issues with inexperienced young staff, delays in receiving plates, and even overhearing complaints from an online order. The Cobra beer, like the lager in the previous review, was also reported as flat. It's a tough read, with the reviewer struggling to find a single positive point.
Shifting gears entirely, we look at Royal Air Maroc, where customer experiences offer a different kind of insight. One passenger, Melanie Levy, recounted a frustrating experience in January 2026 when a 1:55 am flight from Bamako to Casablanca was cancelled with just 30 minutes' notice. Despite assurances of an update the following day, the cancellation was confirmed at 6 am. While told a refund was possible, it hadn't materialized, and the airline was reportedly unforthcoming about when it would arrive.
Anders Pedersen, however, had a more positive, albeit mixed, experience in December 2025 on a flight from Banjul to Casablanca. While the airline couldn't issue all onward boarding passes, this was later rectified. The aircraft was unexpectedly upgraded to a Boeing 787-8, with few passengers, offering ample space. The catering was described as 'hasty and very superficial,' consisting of a single cold sandwich, though wine was provided upon request. The staff were not very visible on this red-eye flight, and despite the provision of IFE headsets, there were no pillows or blankets, leaving the cabin chilly. On the upside, the transit hotel in Casablanca, including meals and transport, met promises for passengers with longer layovers, and the passenger felt 'pampered and respected.' The airline's luggage allowance and cooperation with partners were also noted positively.
In stark contrast, J Martin from the United States described their experience in October 2025 as 'terrible,' vowing never to fly the airline again. An 8+ hour delay in Casablanca with no explanation was compounded by rude staff, some of whom were reportedly laughing at passengers seeking help. The planes were older, lacked WiFi, the food wasn't great, and there was no alcohol.
Similarly, Anna Penas from Spain reported a 'completely unacceptable' situation in September 2025. A flight from Accra to Barcelona was delayed by over 24 hours, causing her to miss her connection and become stranded for two nights in hotels in both Accra and Casablanca. It highlights how significant delays can unravel travel plans and lead to considerable inconvenience and stress for passengers.
