Lovi Care has been making waves in the skincare app market, but not all reviews are glowing. With a current rating of just 2.7 out of 5 on Trustpilot from 54 reviews, it’s clear that user experiences vary widely.
Many users appreciate Lovi's product recommendations, often highlighting their safety and effectiveness. However, this praise is overshadowed by significant concerns regarding the app's functionality and customer service. Some reviewers express frustration over unexpected subscription charges—one user reported being charged nearly $60 simply for scanning their face after clicking an Instagram ad.
The sign-up process seems to be a common pain point; several customers felt misled about what they were actually paying for—a subscription fee rather than direct access to products. Doug Ridley shared his disappointment when he realized that his initial payment was only for using the app itself and not for any actual skincare items.
Refunds appear to be another contentious issue among users. While some have successfully navigated the refund process, others report feeling stuck with charges they didn’t anticipate or agree to. Angela Agwu recounted her struggle when she made a payment but received no confirmation code needed to access the app—her money gone without resolution.
Customer support also comes under fire in these reviews; many feel left in limbo after reaching out for help with billing issues or technical difficulties within the app itself. One frustrated parent noted how their child had signed up through an advertisement without fully understanding what they were getting into—and found little assistance afterward.
Geographical limitations add another layer of complexity; European users frequently find themselves unable to purchase recommended products because they're primarily sourced from American retailers—a source of annoyance echoed across multiple reviews.
In summary, while Lovi offers potentially valuable insights into skincare routines through its technology-driven approach, prospective users should tread carefully given these mixed experiences.